Customer Focus Books - Training

Based on 20 years of hands-on practical expertise and extensive research of proven best practices, this book will enable you to develop and implement a comprehensive action plan for embedding customer focus throughout your entire organization, department or team.

The need to embed customer focus throughout your organization is greater than ever. (Amex Global Service Barometer)

You will learn what you need to do to deliver exceptional service, retain customers, earn customer loyalty, recover pro-actively and listen to the voice of the customer and you will be able to use the detailed instructions in this book to transform your organization into...Read More...

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